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EXECUTIVE SUMMARY
This needs analysis focused on Xanado Services –Free Zone Egypt, which is a branch of
Xanado International Ltd. ... Over the past three years, Xanado Egypt has had
severe problems with a declining employees’ performance, which affected the company
dramatically. The undesirable performance resulted in lost sales revenues, poor customer
service, increase in customer complaints, diffused company culture and effected as a
whole the company’s professionalism. The HR manager initiated a need analysis report
to determine the possible root causes of the undesirable performance within the
company, to evaluate its impact on the company and to find an optimal solution(s) to
decrease customer complaints, and improve the company overall performance.
Approximate Word count = 354
Approximate Pages = 1.4
(250 words per page double spaced)
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