Labor scheduling and scorecaerds
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Labor scheduling and Scorecards
What is labor scheduling?
Labor scheduling can be defined as :
'Allocating an organization's workforce, in a practical and feasible way, to effectively fulfill the work which it is required to complete, over the duration of a planning horizon.'(Cornell hotel and restaurant administration quarterly, vol.39(October 1998).pp 86)
There are four main elements involved in the above statement, each of which will contain processes and/or entities that further define the labor scheduling process
The work
The workforce
The allocation
The planning horizon
The following diagram represents the labor scheduling process and its elements :
Workforce scheduling is a balancing act that requires managers to take into account a number of factors. Among those factors are the many issues involving employees, including their availability, their desire to work, and the cost of labor. Workforce or labor scheduling comprises of four tasks. The first task is to predict customer demand for your service. The second task is to calculate the number of employee hours required to satisfy the customer demand predicted in step one. The third task is to develop the actual work schedule by taking into account employees' skills, desires and requests and then deciding who will do what work at what time...