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... 1 Management Problem. ... 1 Management Plan. ... 1 On the Organization and management. ... Each production plant has a minicomputer system, which is connected to the mainframe, from which it receives customer orders and any other relevant information. ...
However some times the only way to obtain up-to-date sales data is for managers to make telephone calls to subordinates and then piece the information together. ...
Approximately 20 workers at corporate headquarters receive the order information and then open, sort, and enter the order tickets from regional office. ... The complete ordering information is transmitted every evening from the mainframe in corporate headquarters to the minicomputer at each of Healthlites processing sites. ... Because sales and marketing data are maintained manually in the regional office, managers sometimes need to make telephone calls to subordinates and piece the information together to get the up-to-date data, which uses up some time. ...
Marketing
The marketing group in the corporate headquarters needs sales and marketing information to do product planning, to make pricing decisions, to complete product advertising and promotional campaigns, and to forecast market potential for the new and existing products. ... Also, duplicate data entries happen in both regional offices and corporate headquarters, which generate more errors and confusion for the people who have to handle the information, which again leads to slow operation. ...
The company has an old-fashioned information system, which makes it insufficient, and leads to a lack in competitiveness. ... 1 Management problem
The management problem has always been very difficult to solve. Management needs to be aware of the lack or failure of one or more systems in their business.
First of all, the managers might not be aware of the problem and are also not aware of the working floors struggle with the ancient information system. ...
Usually an information system is changed when it is really necessary. ... Management is responsible for recognising that a change has to be made. Until the bad news of the antique system has reached the management or even headquarters, it might already be quite late. ...
The problem for the main information process will be, that the management will not be able to receive information when it is gathered but maybe a day later. Also information of sales, like in the case of Healthlite, will not be readily available but needs to be collected and assembled by the management. The lack of efficiency and loss of accurate information will slow the business down. In the case of Healthlite, the management could not communicate with their subordinates and data about sales, advertising and outcomes of local promotional campaigns were simply not delivered to the management level. A call or request had to be made to be able to get the demanded information. ... May it be for the sales department telling production how many units clients demand, or the sales department is telling the management how many sales have been made in one region. Also vital is a close connection with the management and the accounting department.
In the case of Healthlite, the different departments are not able to communicate, and cannot obtain needed information from each other. The mainframe, which should be the gathering point for all the business information, only gives limited access to the information needed. ... ’, these are the questions that need an immediate answer, backed up by the reasonable information. Without this organisational-wide information system there is a strong tendency of fading control of the management, because it is not able to monitor and guide the departments and sales offices into the right direction. ... 3 Order processing
A very bad side effect of an antique information system is, that Healthlite still uses the paper-based means of information transfer. ... For example, every sales representative is obliged to fill out hardcopy tickets to place an order for a client and the data processing for this kind of information transfer makes it very time costly for the company to recognise orders and finally deliver them to the production and distribution centre. ... This connection, and enabling availability of information, is helpful to make predictions and fast decisions. ... 4 Administration
The administration system of a firm is the most important and quickest mean of information transfer. ... If it is used in a family business, probably using the old way of collecting and retrieving information will be appropriate. But for a multinational company, it is the wisest decision to change the information system as frequent as it is possible. ... Having an old or even antiquated information or administration system is bad for inter-business communications. Like in the case of Healthlite, the information that is needed by the different departments, for example on sales, is stored in the local sales branches, without being reachable for management or production. The negative side of the old information system is that management has no access to the sales figures, and also other information internally. ...
Technology is the most important factor to deliver information efficiently. ... That way, not only the departments can communicate, but also share information.
Management, which is always curious about what is happening in those different areas of its business-body, will be able to monitor and delegate at the same time, in a faster and more accurate way. ... The systems usually had a useful life and just became obsolete. ...
But besides the human failing to operate the system efficiently, it will give the business the opportunity to process, store and retrieve information faster, cheaper and for a larger interest group within the company worldwide. ...
What the company needed, were the information from the regional sales departments, how the sales figures were, and monthly deviations. ... 1 Management Plan
An elaborate management plan will have to be developed by Healthlite Yogurt Company and as it would include major changes in the business strategies of the firm and would have to be carried out during a quite extensive timeframe, it is recommendable that they appoint a special team to be responsible for its execution.
Approximate Word count = 4750
Approximate Pages = 19
(250 words per page double spaced)
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