Six Sigma
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SIX SIGMA, WHAT IS IT??
Lynn Snyder
Wendell Jones
Prin Supervision 2
March 31, 2004
What is Six Sigma? Lynn Snyder
First, what it is not. It is not a secret society, a slogan or a clich. Six Sigma is a highly disciplined process that helps organizations focus on developing and delivering near-perfect products and services. Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. Six Sigma has changed the DNA of many organizations it is now the way they work in everything they do and in every product they design.
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