123 School Work

E government Application of IT IS in the Provision ofGovernment Services in Hong Kong

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  INTRODUCTION
  
  
  
  Over the past ten years, the dramatic advances in information and communications technology (ICT) have transformed the world into a digitally interconnected community that is increasingly functioning on a "365/24 /7" basis. Throughout this period, in particular in the last five years, the dominant drivers of change have been the Internet and the World Wide Web. Both have added an "e" dimension to academic, commerce and finally, government. Considerable resources, both human and financial, are committed to launch and enhance programs that deliver government information and services online. Such initiatives are crystal clear - faster, cheaper and more efficient service delivery so that citizens and businesses can access anytime. This is the impetus for the e-government movement around the world. In brief, the e-government movement is being driven by the need for government to (a) cut costs and improve efficiency, (b) meet citizen expectations and improve citizen relationships and (c) facilitate economic development (Douglas H, 2001).
  
  While the provision of online services to citizens is normally considered as an obvious indicator in measuring the progress of e-government development for a country, it is also important to bear in mind that e-government is much more than a website, e-mail, or processing transactions via the Internet. Public Technology Incorporated, a non-profit technology research and development organization for San Francisco, has identified three key areas they believe should be addressed by e-government. They are service provision, digital democracy, and economic development (Lowery LM, 2002)...