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E business E bay www.ebay.com E bay provides excellent customer service. They are interested in finding out what their customers want. Their website is very user friendly, it is easily accesible and easy to navigate and use. This shows that they are interested in providing good sevice for their customers, since they also have a online poll where visitors can post their comments. The customers' opinions are important to the company.They have a customer rewards program for the comments that Ebay customers post. They respond successfully by regularly reviewing the comments and taking them into account. Ebay has a quality control criteria in the form of reviewing the products that they post for auctioning and grouping them in terms of how much they have been used (ie. if they are brand new or if they are used.) They do not appear to have any form of record of product recall. When one goes onto the website, one can view the items that they have for sale and how one can buy the products mentioned. It explains how the program works and provides links for the other sites, relating to the information on the website.
Approximate Word count = 776
Approximate Pages = 3.1
(250 words per page double spaced)
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