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Conflict resolution needs to be dealt with in any team setting. Before a team can begin to resolve problems together, understanding the causes of conflict and the stages they will encounter during conflict may help in creating a positive resolution. We will attempt to describe the major stages in the Conflict Development Cycle (Tools for Teams, pg. 238)
The first step of the cycle that a conflict goes through is the conception of the conflict. This is where the parties involved in the conflict perceive and determine that there is a problem. The problem can be as simple as conflicting information or can be as complicated as a team member having a problem between values and those that the situation represents. Understanding how a conflict has been conceived, the type of conflict, and how each person involved in the conflict views and is the first key to resolving the conflict.
There are four different types of conflicts that any conflict can be categorized by. First is the fact or data type of conflict. In this level, the conflict is that the each member has conflicting information, statistics, etc. ... The second type of conflict that may occur is one resulting from a process or method. This type of conflict is one where the different members have different solutions for the same situation. Next is the goal and purpose conflict where the different parties don’t even agree on the situation’s end point. Each person in the conflict believes that the outcome or goal that the conflict is about should be different. Finally, there is a values type of conflict. ... Personal, team, or business conflicts can all be organized into one of these four types.
It is helpful and can be critical to identify which conflict types in order to resolve conflicts. These conflict types will affect not only the way that each individual behaves as a result of the conflict, but will also affect the resolution and outcome of the conflict.
Approximate Word count = 1535
Approximate Pages = 6.1
(250 words per page double spaced)
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