End User Support
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AS A GROUP WE HAVE DECIDED TO ASK YOU QUESTIONS REGARDING END USER SUPPORT AND SYSTEMS MAINTENANCE.
Questions asked on Friday 14th November at 10-west Bromwich campus
END USER SUPPORT QUESTIONS
1) How do you ensure that your network can recover from a computer systems failure with minimum disruption and financial loss?
2) How do you manage your company's IT infrastructure?
3) If a software application fails how do you ensure that there will be prompt support and service to adhere the problem?
4) Is there any outsourcing involved in your IT Infrastructure?
(Like advice on how to optimise system performance and maintenance).
5) Do you have a disaster recovery plan? If yes how is this implemented?
6) How do you ensure that your systems are correctly configured and backed up?
7) Is there a helpdesk facility for the college and all the four campuses?..