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Network Service Levels
Angela Baldwin
University of Phoenix
December 18, 2003
Cedric Way
NTC410
Network Service Levels
A service level agreement for any industry should set for a set of rules and standards that a company can expect from a vendor in regards to the vendor’s level of service. ... Service levels are particularly important in the computer networking arena where mass amounts of company data may be stored and accessed in such a way that, should the network get interrupted, business transactions can be severely affected. The service level agreement should describe an aspect of network provision, details of the acceptable levels of service and should state the reporting obligations. Networking service levels should incorporate four very important aspects; network availability, network reliability, network response time, and network throughput. It should also be kept in mind that because network technology is dynamic, the service levels should not be thought of as static, but should alter in response to changes in technology and use. The four key points that should be outlined in a network service level agreement are described below.
Network availability is very critical to a company. According to Cisco Systems, network availability can be defined as meaning that a system is ready for immediate use. Businesses today are more dependent on network communications than they were only a few years ago.
Approximate Word count = 1117
Approximate Pages = 4.5
(250 words per page double spaced)
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