123 School Work

Unit 1 all areas of a business

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  Introduction
  
  
  
  This coursework is going to investigate the following:
  
  
       Who the human resource department are and what the contribute towards the business
       What aims and objectives are and how they help the business to succeed
       What functional areas of a business are and how they work
       The importance of effective communication
  
  
  Marketing
  
  
  
  The marketing department work in customer satisfaction. They research into products and the potential customers:
  
       The product must be what customers want
       The product must be a reasonable price, enough for the business to make profit but at a price the customer is willing to pay
       In the right shops where the customer would expect the product to be found
  
  
  The marketing department deal with the improvement aspect of the business. They discover what sort of product the customers want and what they would be willing to pay for it. They accomplish this by:
  
       Questionnaires
       Interviews
       Carefully assessing the behaviour of the customers
  
  Promotions
  
  All businesses promote their product or service. The business may do this by:
  
       Sponsoring a football team for example, or music events etc
       Advertising the product, billboards, newspapers, radio advertisements etc.
       Competitions through magazines, or even television and radio.
  
  Human Resources
  
  
  
  The human resources department specialises in the welfare of the businesses employees:
  
       Salaries of the employees
       Safety of the employees
       Recruitment and dismissal
       Training and promotion
       Working conditions
  
  Businesses couldn't operate effectively without a good human resource department.
  
  Employing Staff
  
  
  Here are a few points the human resource department have to do while recruiting new staff:
  
       Notifying possible future employees of the job vacancy and what department he or she would be working within.
       A full description of the job
       Identifying the qualifications and skills the employee will need
       Sending job application forms
       Assessing the returned application forms and making decisions about who should return for an interview
       Interviewing the possible candidates for the job
        Deciding who is best for the job
       Offer the job to the selected employee
       Issuing a legal contract
  
  
  The human resources department must make sure the employees are being paid the agreed wage, are giving the correct equipment for the job and ensuring safety.
  
  Dismissal of staff
  
  If an employer feels the employee is not working at the standards he or she should be, the human resource department must give 2 warnings, one verbal, one written, but after these 2 warnings, if the employer still feels the need to dismiss the member of staff, the human resource department need to either suspend or dismiss the employee...