Automatic Speech Recognition new quality of customer service
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Wind Telecom deals with professional application of speech recognition technology in computer voice systems as well as integration of ARS with third company systems. Speech recognition technology was integrated with Contactis - versatile computer telephony platform developed by Wind Telecom. Considering constantly growing requirements of business world, Wind Telecom develops its solutions basing on hardware and software components tested in the systems of intense access to data, which are identified as the most effective available on the market.
Automatic Speech Recognition as technology of new generation comes as the next element, after functionality of TTS (Text To Speech), supporting Interactive Voice Response systems. Thanks to this application conversation between a user and a system is much shorter and becomes more natural. Such solutions are dedicated to be applied wherever access to extensive data is needed by a large number of users. It is especially related to systems of banking, telecommunications, transport, Internet portals, administrative and public services, cultural centers and many others.
To deal with the problem of computer disability to understand human speech, statistical methods of speech recognition based on mathematics have been developed to be easily managed in applications. Concept, which this statistical approach is based on, requires finding words specified before, which are the most probable equivalents of sounds that we hear. For correct functionality of computer methods of speech recognition both acoustic and language models are essential...