implimentation
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Systems Implementation
By: adnan ali
SYSTEMS PROJECT PROPOSAL BACKGROUND Big Wheel Auto Insurance Company provides auto insurance coverage for licensed drivers in the state of Indiana. The company's headquarter is located in the city of Speedway where it has two strategic business units located at the cities of Waterloo and Corydon. In all, BWAIC employs approximately 150 people with internal departments consisting of the Policy, Claims, Payroll, Personnel, and Insurance Agents. Currently, BWAIC insures 50,000 policyholders statewide. Last year, BWAIC's net profit was $875,000. With certain state regulations, along with related socioeconomic impacts, the company expects an increase of new policies to underwrite. Accordingly, BWAIC is interested in positioning itself in the market where: 1) Internal exchange of information is efficient, 2) It improves its Customer Service, 3) Share information with external business contacts. PROJECT OBJECTIVE To stimulate a vision within the company of leading the market in customer service through an efficient information system and to utilize the most current technologies at lowest possible cost. EXPECTED BENEFITS Internal: An improved information process where business applications provide intelligent solutions, secured data, and improved communication exchange between units and offices. External: To provide an advantage over the market where the interactions between the company and its external business environment produces customer satisfaction...