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Change is as a corporate-wide initiative rather than just a field sales initiative. The company has to create interfunctional business teams who would manage profitability and operations locally. Jordan started the change with a big picture and clear ways to implement the goals.
Hand-held Computer Overall Implementation
Jordan implemented the handheld computer nationwide. He redesigned the sales process to achieve maximum productivity and effectiveness and implemented the hand-held computer to support the huge demand in information. They started to work with new technologies and new ways of doing business.
Information Infrastructure
Frito-Lay learned that increasing business complexity while decreasing cycle times creates a great demand for information throughout the firm. A company can be crippled if the information processing systems are not adequate. Jordan and Feld concentrated on two major areas. First, they needed improved information to streamline and integrate core operating process...