History of Call Centres
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"A call center is a place from where calls are made or received in high volume for the purpose of sales, marketing, customer service, telemarketing, technical support or any other specialized business activity."
If we analyze the above definition we will realize there is much more than calling in call centers. It has emerged as a full-fledged industry in itself which provided employment to over 3% of working population of U.S. in 1995 in more than 200,000 call centers operating throughout the length and breadth of the country. For India this is just the beginning and we have a long way to go and better still, India is poised to have call centers not only serving her own territories but also catering to the needs of other developed countries.
History of the industry (Effective Call Center Training: by Excel books)
The history of call centers dates back to the inception of its enabling channel, the telephone. It began in USA when in 1874, Alexander Graham Bell discovered a process for sending voices over wires. Two years later, the first telephone patent was issued, by May 1877, six telephones were in use. By November 1877, over 3,000 phones were being utilized as wires were strung between homes and business across the city of Boston in Massachusetts...