Field Study Report
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Field Study Report
For this field study, I am suppose to choose a representative from a retail outlet or service setting in Tuscaloosa. In short, I had to observe him or her for two days, and report what I learned from the experience. I chose to observe a customer service representative, who works at Wal-Mart. Her name is Brandy. She is my co-worker and good friend. I chose to observe Wal-Mart because all types of people shop here. This would insure a variety of people in would encounter. I chose to observe the service desk because this is where the action takes place.
Wal-Mart is the biggest retailer in the country. It is based on three basic beliefs...