Emotional Intelligence
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Executive Summary
Intelligence plays an important role in American lifestyle from childhood in taking Intelligence Quotient (IQ) tests at school to Emotional Intelligence (EI) in developing skills at the workplace. Daniel Goldman in his works on EI exposes the importance of acquiring and expanding EI skills for success in business. EI training modules conducted by KBS, an EI training consultant, will address EI inefficiencies at the University of Southern California (USC). This document will discuss issues found and provide recommendations aimed at improving EI.
Emotional Intelligence at the
University of Southern California
EI is of significant importance in business as it helps managers in the decision-process of hiring potential employees, promoting present employees or transferring them. Many companies began their own EI training programs to assist them in making these decisions.
Therefore, in today's environment, corporations and non-profit organizations such as USC are finding that to recruit and retain successful managers, IQ is not sufficient; a successful manager needs to develop EI to work effectively with others (Goleman, 2000, pp. 12-13). As a result, these issues are addressed in this review of EI:
1. Importance of EI at USC
2...