teamwork
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The first priority in a team system is developing criteria-based job descriptions and task inventories. Keep in mind a job description is more than a list of tasks to be completed. Certainly a task inventory is an important part of the package, indicating who is primarily responsible for each task, who provides backup, and what tasks are shared. Never again do team members need to squabble about whose job it is. However, expectations should also be clearly laid out in performance statements that are used as part of the performance review process. It's not enough, for instance, to tell someone that it's their job to answer the phone. Rather, we want the staff member to "answer the phone by the third ring using a warm, friendly voice, identify the office and themselves, accurately assess and meet the need of the caller and accurately complete The first priority in a team system is developing criteria-based job descriptions and task inventories. Keep in mind a job description is more than a list of tasks to be completed. Certainly a task inventory is an important part of the package, indicating who is primarily responsible for each task, who provides backup, and what tasks are shared. Never again do team members need to squabble about whose job it is...